What we collect, and what we don't.

If you accept, we use Google Analytics 4 to see which pages and case studies people actually read. It tells us that a project page was opened four hundred times; it does not tell us who you are, and we never try to find out.

Google receives your IP address, the pages you view, roughly where you are in the world, and what browser and device you used. Google acts as our processor for this, and may transfer data outside the EU under its standard contractual clauses. That is the honest reason we ask first rather than assuming.

Decline, and none of it happens. The Google script is not loaded at all — not in a limited mode, not cookielessly. Your browser makes no connection to Google because of this site.

You can also opt out at the browser level with Google's own opt-out add-on, which works everywhere rather than just here.

Ola is the chat window in the corner. What you type is sent to our own server at hola.studio, which passes it to Google's Gemini API to generate a reply. So anything you write in that box reaches Google, and you should treat it the way you would treat any other message leaving your computer.

We pay for that API rather than using the free tier, and the difference matters to you: under Google's paid terms your prompts are not used to train or improve their models. Google processes them on our behalf to produce the answer, and that is all.

Even so, please do not paste anything genuinely confidential into a chat window — ours or anyone else's. If you want to describe a project under NDA, email us instead and we will sign one.

Conversations are not stored as a matter of course. The exception is when a chat leads to an enquiry: if you choose to leave your details through Ola, the conversation is saved alongside them so we know what you were asking about before we reply.

Ola has no access to anything about you. It reads a knowledge base built from this website's own pages, and nothing else.

The contact form stores what you type into it — your name, email, company, the rough budget you picked, your message, and which page you were on — on our own hosting, and emails a copy to us. That is the whole mechanism. There is no CRM, no marketing automation and no mailing list you are quietly added to.

We keep enquiries for as long as the conversation is live, and for a reasonable period afterwards in case you come back. Ask us to delete yours and we will, without making it awkward.

The 3D printing estimator reads your model inside your browser to work out its size and a price. While you are choosing materials and options, nothing leaves your device.

When you press Send, your files, your answers, your name, email and company are sent to our own hosting at hola.studio. The files are stored in a private folder outside the public website, under random names, and only we can open them, through links that work for us alone. They are never shared, and are not used for anything except preparing your quote and, if you go ahead, your print.

Files are deleted automatically 60 days after you send them. Uploads that were started but never sent are deleted within a day. We email you a copy of your request, and we keep the enquiry itself — your name, email and what you asked for, not the files — the same way as a message from the contact form. Ask us to delete your files sooner and we will.